Privacy Policy

Privacy Policy

Effective Date: 25 May 2025

This Privacy Policy explains how UKHajj.com (“we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you use our website and services.

1. What Information We Collect

• Personal Information: Name, address, email, phone number, date of birth, passport details, and travel preferences.
• Payment Details: Card information or transaction records (processed securely via third-party payment gateways).
• Technical Data: IP address, browser type, operating system, and browsing behaviour through cookies.

2. How We Use Your Information

• To process bookings and provide travel services
• To communicate important information such as travel updates and confirmations
• To comply with legal and regulatory obligations
• To improve our website, services, and customer experience
• For marketing purposes (only with your consent)

3. Sharing Your Information

• We may share your details with:
  • Travel service providers (e.g. airlines, hotels, transport operators)
  • Government and regulatory authorities, including the Ministry of Hajj
  • Our trusted partners for secure payment and IT services
• We never sell your data to third parties.

4. Data Storage & Security

• Your information is stored securely and only accessed by authorised personnel.
• We implement appropriate physical, electronic, and managerial safeguards to protect your data.
• All payment transactions are encrypted using SSL technology.

5. Your Data Protection Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data under certain conditions
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner’s Office (ICO) if you believe your data is being misused

6. Cookies Policy

• We use cookies to improve your browsing experience and analyse website traffic.
• You can manage your cookie preferences via your browser settings.
• For full details, see our Cookie Policy.

7. Changes to This Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page.
• Continued use of the website after changes are posted will be deemed acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns regarding our privacy practices, please contact us:

Email: info@ukhajj.com
Phone: +44 7405 381468